365 Days Handset Replacement Warranty: with purchase of any ZOPO phone!



September 27th, 2016 – If your phone is not functioning properly, we’re here to help. The good news is that there are now options to replace your device on hardware failure, exchanging your device as long as it is under our extremely special handset replacement warranty.

Replacement Warranty details:
• If you purchased a new Zopo device on or after 1st October 2016, it’s under a manufacturer’s warranty for 12 months from the date it was first used on the Zopo network or the date you received the device, whichever is earlier.
• Phone warranties are not transferable from one customer to another. Zopo does not support warranties for any devices that were not purchased through Zopo India or an authorized Zopo dealer/Retailers.
• If it’s determined that your device has liquid or physical damage, Zopo won’t be able to exchange your device. Liquid or physical damage is not covered by the manufacturer warranty. If you don’t disclose device damage, you’re subject to a nonrefundable Out of Warranty charges (dependent on model).

Filing an exchange
To replace your phone, contact us. One of our specialists will first try troubleshooting your phone so you can avoid a replacement, if possible. And below condition should not be covered.

• Damages or cracks in the device case (device was dropped).
• Indications the device was damaged due to liquid.
• Screen damage shows cracks or spots.
• Evidence that the device has been modified or tampered.
• Cosmetics part will not be covered

Returning your defective phone
1. If you are picking up your new device at a retail location, please ensure the following:
• Return your defective device at the time of pick-up to the retail location.
• Important: Do not include any accessories such as the battery, memory card, or back cover. These items will not be returned.
• Ensure you provide proper photo identification and original defective device at time of exchange.
• Your defective device will be subject to a device damage condition check prior to the processing of your new device.
2. If we are mailing your new device to you, please ensure the following:
• When the replacement device is received, return the defective device in the same box using the packing foam provided to protect the device during transit.
Note: You can use another box to return the handset, you must package the defective device with foam or packing peanuts to prevent further damage to the device and tape the box securely around all edges
• The replacement/return box includes a “tamper evident box seal” sticker. Seal the tab closing of the box with the sticker horizontally. This will prevent the handset from falling out of the box during transit to the Return Center.
• Important: Do not include any accessories such as the battery, memory card, or back cover. These items will not be returned.
• Only one device per box. Combining shipments will cause delay in receipt of returned devices.
• Do not enclose a bill payment, a letter to Zopo or any other correspondence.
• If you receive a defective replacement or you do not want to do an exchange after receiving the replacement, return the replacement and you will not be charged a Warranty Non-Return fee.
• If you return the wrong device or a device that was never sold by Zopo, you will be charged a Warranty Non-Return fee. No credit will be issued.

Replacement Turn Around Time for Handset Replacement would be 4 Business Days under special terms & conditions.


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